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“[Borgess] is getting coverage for people who before had no coverage and [Borgess] get[s] the Medicaid reimbursement for them. We are also seeing another group of people who have high out of pockets, who in the past their employers covered most of that, but now they don’t have the means to cover it so we have to provide them care. So it is kind of a ying and a yang. That’s the way I would describe the ACA in terms of our experiences: ying and yang.”

An interview with Paul Spaude, the CEO of Borgess Health

“If I made your day a little bit better before you picked up the phone and called, or before you came in to see me, that’s huge.”

An interview with Leatrice Fullerton, an Information and Referral Specialist at Disability Network for Southwest, Michigan, and a part-time social worker at Ministry with Community in Kalamazoo.

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“Unless you need tires for your car you don’t pay attention to the advertisements for tires, only when you need it do you start paying attention. That’s how people view healthcare; they don’t think about it until it is too late, and when they do it turns out to be pretty expensive.”

An interview with Rich Felbinger, the Chief Financial Officer of Borgess Health.

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“…if we begin to create systems that marginalize or reinforce marginalization, then we’re losing assets. So, from a perspective of…complex problem solving—problem solving that needs everyone engaged—we have to move forward.”

An interview with Dr. Nick Andreadis, a retired community leader and medical doctor who currently works with Enroll Kalamazoo.