“I worked with a woman who had to come in three times because of glitches, and by the third try, she was very frustrated and unhappy. When it finally worked and she was going to have health insurance, she started to sob and explained; ‘I just never thought I could have insurance that great.’ Everything was worth it for that moment right there.â€
An interview with Scott Janssen, an Enrollment Counselor and policy analyst at the Center for Health Equity